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Denplan patients Treatment Update

Denplan patients treatment update

It was announced last Thursday that Dentists would re-open their doors from Monday June 8th.

We wanted to let you know what that means for you and your dental care.

Throughout the Covid period we have been open as an A & E site for Dentistry & this will continue for the time being so if you have any problems please make sure you call us. The team are here daily from 9.30 till 5pm.

Initially we aim to see our patients who were mid treatment when our practice closed & then we will introduce exam appointments.

We are now required to wear the same PPE that you saw the medical staff wearing when they are working in intensive care. These specific masks & gowns must be used when we use water sprays including the hygienist scalers and much of the work you undergo that involves certain drills.
As you’ll be aware this PPE is still in short supply & though we do have stock, we are restricted to how much we can reorder each time.

In order to accommodate the closure, we will be extending our clinic hours as we really appreciate the patience you have shown over the past few months.

To make sure your visit is safe we have already implemented the government guidance on safe working and they’ll be a few differences that you’ll notice. These changes will be here over the next few months until the country moves to a reduced Corvid alert phase.

  • All necessary paperwork including medical histories will be mailed out & can be completed online. It’s a very simple process. We’ll also do this with the paperwork we normally give you to explain what treatment you’re having.
  • We’ll call you before your visit & check if you have been having any issues. That way we’ll try to complete as much of your treatment at that single appointment. We may send you a link to upload photos & conduct a remote consult with you.
  • If you have been suffering from specific symptoms such as a persistent cough, high temperature, loss of smell or taste we will ask you to cancel your appointment.
  • When you arrive at Practice, you will be asked to wait in your car. We will phone you & invite you into clinic. We recommend you bring minimum baggage with you. Currently you will be able to use the Abu Hanif School parking during the day.
  • There will be very limited seating so ideally, it’s best to come by yourself unless you are escorting your child or need a carer.
  • We’ll give you hand sanitiser on arrival & on leaving the clinic.
  • You’ll notice all the staff will be wearing masks & various levels of surgical clothing to make sure we protect you.

As a team we really value the trust & loyalty you have shown to the practice.

We are acutely aware that many of you have had appointments cancelled & our aim initially is to safely deliver your care as well as adhering to a framework controlling further spikes of the virus.

We look forward to welcome you bank into practice soon & wish you all well.

Kind regards – AP Smilecare Team

Posted on: 9th Jun, 2020